Returns & Exchanges

At Bevzilla, we want you to love every cup. If you are not completely satisfied with your coffee sachet purchase, we offer a hassle-free return and exchange policy within 7 days of delivery.

1

Initiate Request

Visit our support portal or email us with your order number and photos of the product to start your return process.

2

Quality Inspection

Our team will review your request to ensure the items are unopened, in original packaging, and meet our hygiene standards for food products.

3

Reverse Pickup

Once approved, we will arrange a reverse pickup from your address at no additional cost, typically within 48 hours.

4

Refund Processing

After the product reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing